Shipping and Return Policies

Where is my Current Order?

Already placed an order & received a confirmation email your order has “Shipped”? Within 24 hours from that email you should receive a tracking email from Canada Post with your tracking number and estimated delivery date. You can also find your shipment tracking under by clicking: My Account > My Orders > Select Your Order > Order Shipments. From here you can click the tracking number and see your shipments progress.

Track your Order

Once your order has been “Shipped”, we will send you a email letting you know that your parcel is on its way to you.

Canada Post will then send you a shipment tracking email within 24 hours of leaving our warehouse.  In it, you are provided the Canada Post tracking number to track your order. Ensure you check your junk mail folder and add Canada Post to your allowed email list if you find you are not getting the emails sent directly to your inbox.

What we find really cool is in the email that Canada Post sends you, they even tell you the estimated delivery date! This way you can plan in advance what day Canada Post will be there to drop off products.

You can also find your shipment tracking under by clicking: My Account > My Orders > Select Your Order > Order Shipments. From here you can click the tracking number and see your shipments progress.

Is my package lost or delayed?

Not necessarily. In some instances there is a delay between when the scanning of your item occurs and when that information is presented in the Canada Post tracking tool. While the tracking tool does provide progress of items in transit to their destination, the main purpose of the Canada Post tracking tool is to provide confirmation of delivery.

It says my package has been “Delivered Successfully”, but nothing has arrived?

Sometimes Canada Post will update their tracking information before they are able to carry out the task. Most often in these situations, the parcel will arrive the next day, or the following day without fail. Further you may have received a pick up card which will have an address where you can pick up the package as the driver was not comfortable leaving the package there.  If for some reason it is not there within 48 hours after the delivery notice, call (1-877-500-2001) or email us ( and we will file a Canada Post claim, and reship your parcel to you.

What if I am not home when my order arrives?

It is up to the driver’s discretion whether to leave a Canada Post Delivery Notice Card when delivering your order or whether to simply drop it off at your doorstep, with a building manager or doorman. If the driver feels it is best not to leave the package at the delivery location he/she will leave a Delivery Notice Card. The Card will say exactly what your delivery options are with your package.

Mail Forwarding

Canada Post does not forward parcels if you have your mail forwarded from your old address to your new address. So if you are in the moving process please be 100% sure that the address you shipped your order to is the address you will currently be in at the time of its arrival. 

Shipping Costs

Canada Shipping Costs

We offer FREE Canada Post Shipping on all domestic orders placed over $79 before tax. All orders under $79 before tax are $4.25 flat rate.

International Shipping Costs

At the moment we do not ship internationally on this website. Please contact us at to get a shipping quote.

Shipping Speeds

We ship from Oakville, ON with several shipping speed options for you to pick from, including same-day delivery options within the GTA.

Orders placed before 1pm Eastern Standard time typically ship out within 24 hours Monday to Friday.

Major Urban Centre

Flat Rate




6-10 Days

5 Days/2 Days

Next Day


6-10 Days

5 Days/2 Days

Next Day


6-10 Days

5 Days/2 Days

Next Day


5-9 Days

4 Days/2 Days

Next Day


3-7 Days

2 Days/Next Day

Next Day


2-6 Days

Next Day/Next Day

Next Day


4-8 Days

3 Days/2 Days

Next Day

St. John’s

6-10 Days

5 Days/2 Days

Next Day


14-18 Days

13 Days/7 Days

7 Days

Yellowknife 7-11 Days 6 Days/3 Days  3 Days

*Estimated Shipping times for major urban centres are based on business days and exclude Saturday, Sunday and holidays. If you live outside a major urban centre please add 1–3 days.

**All time frames are estimates only and may be slightly earlier or later depending on each orders circumstances


How to Return An Item

1. Contact our Customer Service Team with the details of the return. Please be sure to include:

  • Order number
  • Name and quantity of the product
  • Reason you are returning the product

2. You will then be provided a link to a prepaid shipping label along with instructions on how to send the package back to us.

3. Once we receive the package please expect one week for it to be processed and for you to receive your refund or credit.

To contact customer service CLICK HERE

Can I Pickup My Order?

We are very sorry to say that unfortunately not. At the moment we are not set up to accommodate walk in guests. If you require OptiFer immediately please visit your local pharmacy. You can find more information here